maXzie Logo

Variable Compensation in Service

Service hours, first-time-fix rate and service revenue
settled precisely – with maXzie.


Service technician working on a machine at a customer site
Following its implementation in the service and sales departments, we will also implement maXzie in all other business areas.
Torsten Diehl

Torsten Diehl

Managing Director

Icon for multi-dimensional service compensation

Hours, quality and service revenue in one model

Icon for automatic data integration in service

KPIs automatically from all systems

Icon for transparent compensation in service

Transparent and motivating for service technicians

Service compensation is more than counting hours?

Because:

With maXzie, you make it easy.

maXzie delivers 100% of what we wanted.
Richard Zimmermann

Richard Zimmermann

Field Sales Management (former)

Numerous customers trust maXzie

Our experiences with maXzie could not be more positive.
Alexander Spoden

Alexander Spoden

Head of HR Germany

Lohmann & Rauscher
The software maXzie supports us optimally.
Frank Müller

Frank Müller

Senior Vice President

STILL
We will implement maXzie in all business areas.
Torsten Diehl

Torsten Diehl

Managing Director

F/G/M Mettchen Müller
maXzie offers significantly more possibilities for transparency and motivation
Andrea Grabbe

Andrea Grabbe

Director HR

Kaffee Partner
The entire system integration was completed in less than two hours.
Wolfgang Schloßmacher

Wolfgang Schloßmacher

IT Manager

bestbion dx
maXzie sets new standards in remuneration at car dealerships.
Lena Hellermann

Lena Hellermann

Personal und Organisationsentwicklung

F/G/M Mettchen Müller
Never before has our sales manager been so in control - fast, flexible and motivating as never before!
Katrin Zuber

Katrin Zuber

Commercial Management

Odenwälder Marzipan
maXzie has led to an increase in motivation and productivity.
Nadja Rüb

Nadja Rüb

Sales management

WDT
The use of maXzie has led to higher sales figures
Fabia Menholz

Fabia Menholz

Business graduate (Dipl.) | Controlling

Waldmann
We were able to realize the project far below the offer price.
Hartmut Vaupel

Hartmut Vaupel

National Sales Management

apetito
Thanks to maXzie, we are fulfilling our responsibility to create a truly fair and transparent remuneration package.
Lena Hellermann

Lena Hellermann

Personal und Organisationsentwicklung

F/G/M Mettchen Müller
IT only needs approximately 30 to 60 minutes to connect completely new performance indicators to the system.
Carolin Herberich

Carolin Herberich

IT/ERP system Support

Odenwälder Marzipan
maXzie was made available to us in a record time of 7 days.
Tatijana Wolf

Tatijana Wolf

Billing and employee management

ZeinPharma
For us, maXzie was exactly the right decision - simple, fast and absolutely suitable for everyday use.
Patrick Strauß

Patrick Strauß

Marketing & Sales Excellence EMEA

Still
I was convinced by the high flexibility of maXzie.
Dipl.-Ing. Till Blässinger MBA

Dipl.-Ing. Till Blässinger MBA

Managing Director

Josef Blässinger GmbH + Co. KG
The connection of maXzie to in-house systems is problem-free.
Denis Kobasevic (Dipl.-Inform. FH)

Denis Kobasevic (Dipl.-Inform. FH)

Clerk IT

Josef Blässinger GmbH + Co. KG
Finally, we are able to see, what we can get, before the end of the month.
service employee

service employee

F/G/M Mettchen Müller
If we had become aware of maXzie earlier, we would have saved a lot of time, money and nerves.
Sabine Fuchsberger Paukert

Sabine Fuchsberger Paukert

Managing Director

Ilapo
With maXzie, our employees are much more positive about variable remuneration
Nadja El Masarweh

Nadja El Masarweh

Sales kids & schools

apetito
maXzie replaces our Excel solution with transparent remuneration, strengthening trust in sales
Cristiane Becker

Cristiane Becker

Sales Controlling

Castolin Eutetic
This also convinced our works council.
Andrea Grabbe

Andrea Grabbe

Director HR

Kaffee Partner
maXzie delivers 100% of what we have desired.
Dr. Richard Zimmermann

Dr. Richard Zimmermann

Field Sales Management

WDT
The high clarity and informative power of the statements from maXzie is unique.
Nadja El Masarweh

Nadja El Masarweh

Sales kids & schools

apetito
With maXzie, I am always up to date.
Björn Heilmann

Björn Heilmann

Sales area manager

News Verlag
We feel that we receive professional advice at all times and appreciate the competent and very constructive personal cooperation.
Torsten Diehl

Torsten Diehl

Managing Director

F/G/M Mettchen Müller
Service technician documenting a job on a tablet on site

maXzie in Field Service

Today, service technicians are paid variably based on pure hours – or not at all. Yet it is the first-time-fix rate, the quality of each job and on-site sales that determine success in service. maXzie maps exactly this mix: billed service hours, first-time fix, response times met, and maintenance contracts or spare parts sold on site – fairly weighted, without turning technicians into pushy salespeople. That builds motivation for good work, not just fast work.

And this is how maXzie steers field service with ...

  • a fair model of hours, first-time-fix rate and SLA adherence
  • fairly paid on-site upselling – without sales pressure
  • full transparency on tablet and smartphone

IT only needs approximately 30 to 60 minutes to connect completely new performance indicators to the system.
Carolin Herberich

Carolin Herberich

IT / ERP System Support

Service employee advising a client on a maintenance contract

maXzie in After-Sales

Maintenance contracts, spare-parts business and contract renewals are predictable revenue – but classic commission rewards only the deal, not the retention. maXzie rewards recurring service revenue, the contract base and renewals just as precisely as new business. This turns recurring revenue into a managed target rather than a matter of chance.

So that customer retention pays off, maXzie ensures ...

  • specifically incentivised maintenance contracts and renewals
  • recurring revenue instead of mere one-off deals
  • transparently settled spare-parts and service business

maXzie provides us with optimal support with just one installation in 20 countries.
Frank Müller

Frank Müller

Senior Vice President

Service management analysing utilisation and contribution margin on screen

maXzie for Service Management

Service management steers by utilisation, contribution margin and contract base – metrics that are otherwise scattered across several systems. maXzie brings them together and makes visible which compensation drives which behaviour. This way, the model can be aimed specifically at customer retention and profitability – readjusted in minutes, not only at the next quarter.

This way, service management has ...

  • utilisation, contribution margin and contract base at a glance
  • customer retention and profitability firmly under control
  • the compensation model adjusted whenever needed, in-house

The high level of flexibility convinced me.
Till Blässinger

Till Blässinger

Managing Director

The compensation software maXzie displays target achievement graphically on desktop and smartphone.

maXzie keeps you in the picture. On desktop and smartphone alike.

Contact our compensation and software experts

Do you have any questions? Our team is happy to help.

Or just directly make an online appointment or a free initial consultation (30 min)

News Innovativ GmbH

Brückenstraße 11, 63897 Miltenberg, Germany